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Tonale Others
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FAQ

When will you ship my order?

If you order an in-stock item, we’ll ship it within 3 working days.

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us support@tonalestore.com.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tonalestore.com.

Will I be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won't be charged any extra fees.

Customer Service

We offer a professional after-sales service from Monday to Friday from 8:00 am to 6:00 pm.

Secure payment

We use the latest technology in the industry.

Home delivery

We ship your order within 24 hours. Free delivery.

Satisfaction guarantee

We offer a money back guarantee on all our products.